Cross-Border Ambulance

Malaysia ↔ Singapore

MOH Certified • EN 1789 Compliant • 24/7 Critical Care Transfers

Cross Border Ambulance Service Between Malaysia and Singapore

Medcall Cross Border Ambulance Service specialises in 24 hr cross-border ambulance transfers between Malaysia and Singapore, delivering critical care and emergency medical transport with the highest safety standards.

Our MOH-approved and fully licensed ambulances are equipped to provide ICU-level medical care, ensuring safe, seamless, and efficient patient transfers across international borders. With experienced medical teams and comprehensive coordination of immigration and hospital logistics, Medcall ensures uninterrupted medical care from bedside to bedside.

With the necessary cross-border permits and regulatory approvals, Medcall Cross Border Ambulance Service is authorised to manage high-acuity and complex medical transfers between Malaysia and Singapore. Our teams are experienced in transporting ventilated trauma patients, as well as patients supported on ECMO (Extracorporeal Membrane Oxygenation) and IABP (Intra-Aortic Balloon Pump).

Operating from strategic bases in Kuala Lumpur, Melaka, and Johor, Medcall delivers rapid-response cross-border ambulance services, providing hospital-grade critical care and seamless coordination for ambulance transfers between Singapore and Malaysia.

Our ICU-equipped ambulances, built to EN 1789 international ambulance standards, are staffed by emergency physicians, critical-care nurses, and advanced life support (ALS) paramedics, ensuring continuous ICU-level monitoring and intervention throughout the journey.

Medcall manages every aspect of the medical evacuation, including immigration clearance, cross-border regulatory approvals, flight coordination (when required), and hospital-to-hospital handover. We ensure safe, efficient, and uninterrupted medical transfers between Singapore and Malaysia hospitals, ranging from stabilised inter-hospital transfers to ventilated, ECMO, and IABP-supported patients.

GET A QUOTATION

For immediate or non-emergency medical assistance, contact us at+60177881440

EMAIL US

We are licensed to provide:

Adult General Critical Care Service

Paediatric Critical Care Service

Adult Cardiac Critical Care Service

Isolation Service

How the Cross-Border Transfer Works

Medical Condition Review

Our medical team evaluates the patient’s stability and equipment needed.

Documentation & Border Clearance

We handle letters, customs, immigration, and hospital arrangements.

Patient Pickup (Bed-to-Bed)

Ambulance picks up the patient at home or hospital.

Continuous Medical Monitoring

Vital signs, oxygen therapy, pain management, and ICU support if required.

Destination Handover

Safe transfer to the receiving hospital with full medical briefing.

How the Cross-Border Transfer Works

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Medical Condition Review

Our medical team evaluates the patient’s stability and equipment needed.

Add Your Title Here…

Documentation & Border Clearance

We handle letters, customs, immigration, and hospital arrangements.

Add Your Title Here…

Patient Pickup (Bed-to-Bed)

Ambulance picks up the patient at home or hospital.

Add Your Title Here…

Destination Handover

Safe transfer to the receiving hospital with full medical briefing.

Why Choose Medcall

MOH & EN 1789 Certified Fleet

Physician-Led ICU Transfers

24/7 Cross-Border Readiness

Fast Response from
KL • Melaka • Johor

Seamless Hospital & Immigration Coordination

The experts behind our air ambulance jets

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Expertise and passion

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Real-world training

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Frequently Asked Questions

Is your ambulance service be able to transport critical care patients?

At Medcall , our ambulances are registered and fully equipped to manage patients on ventilators and it meets the MOH guidelines of Paediatric Critical Care Service , Adult General Critical Care Service and Adult Cardiac Critical Care service where patients are on iABP and ECMO.

What are the documents required for cross border ambulance service?

The documents required includes the patient medical report , patient’s and accompanying next of kin passport and travel or medical insurance documents.

What is cross border medical evacuation?

Cross Border medical evacuation is to evacuate a patient via a land ambulance. It can be between Malaysia and Singapore and Malaysia and Thailand. Land ambulance are usually considered when the distance is short or when the patient is deemed not fit for flight due to cabin pressure (e.g stroke).

Who provides cross border medical evacuation?

At Medcall Ambulance, we provide cross-border medical evacuation services using fully equipped emergency ambulances that are EN 1789 compliant, ensuring the highest standards of patient safety, stability, and comfort throughout the journey.

Is the ambulance free if I have travel insurance or insurance plan?

Medcall is registered with major insurance companies and is able to offer cashless ambulance service upon receiving a letter of guarantee from your insurer.

Is your malaysia ambulance able to enter into Singapore?

When planning a cross-border medical evacuation, certain medical conditions require minimal interruption during transport, particularly for patients who are mechanically ventilated, have spinal injuries, or require continuous advanced life support.

For these high-risk cases, Medcall Ambulance is uniquely capable of arranging direct medical transportation to Singapore without transiting at BSI, significantly reducing unnecessary patient transfers that may compromise safety. This approach ensures continuous medical care, secure patient immobilisation, and uninterrupted operation of life-support equipment throughout the journey.

Our experienced medical team manages the entire cross-border evacuation process, including:
– Deployment of critical care doctors and nurses
– Immigration and cross-border clearance
– Direct hospital admission in Singapore
– Coordination for ventilated, immobilised, and high-dependency patients

By minimising transit points, Medcall delivers a safer, faster, and clinically appropriate cross-border evacuation, ensuring seamless continuity of care from the point of origin to the receiving hospital.

Is your service a government ambulance?

Medcall is a private ambulance service in Malaysia.

How do I get an Ambulance from Malaysia to Singapore?

At Medcall , we provide private cross border ambulance service to transport the patient from Malaysia to Singapore. Medcall Ambulance service includes medical repatriation , managing necessary documentation and provision of medical team.

What is the ambulance cost for cross border evacuation?

The cost depends on several factors which includes the patient’s condition, distance and the medical team involved in the care of the patient. For non emergency cases , medical evacuation cost can start from S$ 800 while complicated case involving a full ICU team can start from S$ 6,000. Call Medcall cross border ambulance at +60 19 7357544 to get a quotation.

Where is your cross border ambulance based in?

Medcall’s cross border ambulance is based in Johor , Malacca and Kuala Lumpur working with both referring and receiving hospital to transfer patient from and to Singapore.

Cross-Border Ambulance